Terms and Conditions

1. Introduction

These Terms and Conditions govern your use of the MedSpa OS website and services.MedSpa OS (Pty) Ltd, trading as UseAmy ("UseAmy", "MedSpa OS", "we", "our", or "us"), a legal entity established in the Republic of South Africa, provides AI-powered front desk and business support services for aesthetic clinics and related businesses. By accessing our website or engaging our services, you agree to these Terms and Conditions.

2. Services

MedSpa OS provides AI-assisted communication, lead follow-up, appointment support, reminder systems, review generation, retention campaigns, reporting, and related business support services for aesthetic clinics and Med Spas.

Services may evolve over time as the platform develops.

3. No Medical Advice

MedSpa OS does not provide medical advice, diagnosis, treatment recommendations, or healthcare services. All medical decisions remain the responsibility of the clinic, practitioner, and patient.

4. Client Responsibilities

Clients are responsible for:

• Providing accurate business information
• Maintaining compliance with applicable laws and regulations
• Ensuring communications comply with local healthcare and privacy requirements
• Reviewing and approving any clinic-specific content when required

5. Availability

While we strive to provide reliable services, uninterrupted availability cannot be guaranteed. MedSpa OS may perform maintenance, updates, or improvements from time to time.

6. Intellectual Property

All website content, branding, materials, software, workflows, and service methodologies remain the property of MedSpa OS unless otherwise agreed in writing.

7. Limitation of Liability

To the fullest extent permitted by law, MedSpa OS shall not be liable for indirect, incidental, special, consequential, or business interruption damages arising from use of the website or services.

Clients remain responsible for business decisions, staffing decisions, medical decisions, and patient communications.

8. Privacy

Any information collected through our website or services will be handled in accordance with our Privacy Policy.

9. Pilot Programs

Pilot programs may be offered with limited availability and may include features, pricing, or service structures that differ from future commercial offerings.

MedSpa OS reserves the right to modify or discontinue pilot programs at any time.

10. Termination

Either party may terminate a service arrangement in accordance with the agreed commercial terms. Any outstanding fees remain payable.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa.

12. Contact

For questions regarding these Terms and Conditions, please contact: liam@useamy.co.za (MedSpa OS (Pty) Ltd, Cape Town, South Africa).